Shipping policy

Current turnaround time (TAT) is up to 14 business days from my bulk ordering date. Orders are placed every Sunday, and TAT begins from that order date — not the day your payment is sent or the order is claimed.

Business days do not include weekends or holidays. TAT may increase during holidays, large sales, fundraisers, or high-volume periods.

If you need an item by a specific date, please message me BEFORE ordering to confirm availability and the possibility of needing a rush fee.

All items are made to order unless otherwise stated under the RTS (Ready to Ship/Ready for Pickup) tab.

Once packages are dropped off with the shipping carrier, Hayes Designs LLC is not responsible for shipping delays, lost packages, or damage caused during transit. Tracking information will be provided when applicable.

Local pickup customers will be contacted when orders are ready. Please arrange pickup in a timely manner. You have 14 business days to pick up local orders before they are taken out of the pick-up tote for resale.

By placing an order with Hayes Designs LLC, you acknowledge that you have read and agreed to our shipping policy.